Privacy Policy

Biocytogen LLC Privacy Policy

Welcome to Biocytogen.com (site), which is owned and operated by Biocytogen LLC (“Biocytogen” or “we”), One Innovation Drive, Worcester, MA, 01605, USA. This Privacy Policy is designed to explain our practices regarding the collection and use of information received from you and/or your company.

The Sites provide an opportunity for investors, prospective employees, and other adults to learn more about our company. The Sites are particularly geared to our customer base – biotechnology researchers and life scientists – and to providing them with content, products, and services focusing on their industry, to the role they play in their organizations, and to helping them accomplish biological procedures faster, more reliably, and in a cost-efficient manner.

Your use of the Sites is subject to this Privacy Policy, which you may at any time print or download (or request a printed copy by contacting us as specified below). We reserve the right to change this Privacy Policy at any time by posting the revised policy at this location By giving your personal information to us, which includes information furnished during a pre-registration, online order or other registration or data capture process, you agree that we may collect and use such personal information and other information in accordance with the terms and conditions of this Privacy Policy.  When you register via this Site, you will be asked to provide personally identifying contact information (e.g., name, organization, address, phone number, e-mail address, fax number, and so on) and other information. On this Site, for example, we may collect and retain personally identifying and other information from you in a number of ways, such as when you place an order, request e-mail updates or other information, complete customer surveys, submit a feedback or contact form, or provide a resume.   Information about particular transactions, such as product purchases over the website, is maintained in our databases in the same or similar manner as such information is maintained for transactions which are done by telephone, fax, etc. 

Your e-mail address is used to raise and respond to issues and inquiries of all types and to keep in contact with you generally. It is also used to distribute information about us and market our products and services as described herein. Except as otherwise stated, we may use information we collect from you and others to respond to your request, improve the content, services, and products that we provide, customize this Site to your preferences, communicate information to you (where you have not expressed a preference otherwise), for our marketing and research analysis, and for other purposes identified to you. We reserve the right to make full use of information that is not in personally identifiable form.  

From time to time, we use contact information obtained via this Site to send e-mail and postal mail supplying customers with the most recent product and service information, as well as other information we think may be useful to you.  If you order products or services via our Site, we may contact you by e-mail to send you information about your order (e.g., order confirmations, shipment notifications, etc.). We may also contact Site visitors via e-mail regarding their account status, and about changes to any relevant agreements or policies.  We sometimes also use this data to establish a profile for your company, or collectively for some or all of our customers, to help us make business decisions, such as what kinds of new products we should be developing.   We will also use it for other internal business purposes including aggregating information, data warehousing and mining, cross matching databases and pooling data for effective data management, to understand your needs, improve security of data, for statistical analysis, devising, deploying and measuring marketing campaigns and group wide sharing and for such and other reasonable business purposes and operational efficiency improvement. We may remove information when it becomes out of date or inaccurate or when properly requested by you (subject to any legal duty or requirement we may have to preserve it).

In connection with our customer rewards programs and/or other promotions, we use the information you submit to maintain your account, measure the benefits for our business and pursue other legitimate business purposes as described in this Privacy Policy and in the terms and conditions (where applicable) for the program or promotion.

Biocytogen LLC does not provide the personally identifiable information you supply to us to outside mailing lists. We may share information about you with employees, affiliates, successors, and agents/representatives (for example, consultants), which are required to treat the information in accordance with this Privacy Policy.  Except as specifically described in this Privacy Policy, we will not, without your specific prior consent, sell, trade or transfer your information to unaffiliated third parties other than authorized third parties (such as, for example, contractors supporting operation of this Site) and others involved in the e-commerce distribution chain (e.g., vendors, service providers), which may need access to some of your personal information.  We oblige such third parties to comply with our privacy policy, and limit their access and use of your personal information.

In the event of any prospective or actual merger, business or asset sale, divestiture, other changes in control or financial status, or re-organization we may share or transfer personal information with the other party or parties involved. We will require the recipient to use the information in accordance with this Privacy Policy.

Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate judicial, governmental or regulatory authorities under applicable law, regulation or the terms of government contracts. We will disclose personally identifiable information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations or government contract compliance reviews. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law.

We take reasonable steps to safeguard the information you provide to us. For example, web page elements transmitting personal or financial information are encrypted from your client PC to our servers using the standard known as SSL (Secure Sockets Layer). Beyond the SSL encryption your data is protected once it reaches our network through the use of secure network firewalls. Portions of your data may also be encrypted on our storage server for additional security.

Because no system is 100% secure or error-free despite taking commercially reasonable steps, we do not promise, and you should not expect, that information you provide shall remain private under all circumstances. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site. If you do not wish to receive certain communications from us, or our affiliates or representatives, you may opt out by: (1) declining the service offered when registering or at other information collection points on the Site, or (2) informing us that you no longer wish to receive such communications. We will comply with such requests unless such communications from us are required by law or do not require your consent under applicable laws. If you opt out of certain communications, you may not be able to access certain of our products or services.

You may at any time request access to a summary of your personal information held by us, and request corrections or updates to that information. We will make reasonable efforts to respond promptly to such requests for information in accordance with local laws. Our response to such requests may be limited to information under our direct control.

Please notify us of any changes in your name, address, title, telephone number or e-mail address. You can correct your personally identifiable information yourself by accessing your online profile, or by contact us to request changes. You may ask to have the information on your account deleted or removed; however, because we keep track of certain transaction information, such as past purchases, and other similar information, for legal compliance purposes, we may not be able to delete certain information. If information we hold appears to be inaccurate we will block its use until the position is verified to our satisfaction.

If you have any questions relating to this Privacy Policy or relating to the transfer of your personal data, please contact us. If you do not agree to this Privacy Policy, please do not provide us with your information. For any requests or questions related to this Privacy Policy, or if you have concerns about how information you provide to Biocytogen LLC is being used, please contact us at the following address: info@biocytogen.com.